Things just not flowing, there always seem to be problems and blockages or doubling up on things? It doesn’t have to be this way. Try systems thinking.
Systems involve multiple components. It’s a reflection of the vision of the company, your Market Dominating Position, Leadership, and culture… sound different? The desire to have systems thinking is a core start. The desire to improve your current business and make it more efficient, to innovate and challenge the bottlenecks or status quo of how you operate require ‘System Thinking’
I’m too busy! Then developing systems is exactly why you need them. Get back your time, improve consistency, quality, and automate or outsource the mundane repetitive tasks to get your business flow on.
There is a saying, “if you have a frustration…you need a system”
It starts by breaking down the problem. Select the biggest problem first in your business and start there with focus, put a gate around it until it is solved. Get the team involved (buy-in) to find a solution and a better way. Appoint a champion to oversee it and deliver the result, have your key people assigned to change and implement the better system. Then test it, measure it, and keep trying to improve the process.
Recording the process is a must. Film the technician doing the task and document it. Use your phone, or software like Loom or Doplr to record. Use Dropbox, Onedrive to store the files (operations manuals) and separate them from Project management tasks. With your changes Implement, Record, Store, and Update. There are some good dedicated programs for this process such as Systemhub, Audit IQ, and others.
Here is the benefit – you are creating an operations manual…which helps onboard new staff, job descriptions, and a process for running a business.
Kaizen is the little incremental improvements daily but when compounded return remarkable results. This is not an overnight success a system thinking commitment is a mentality to keep on improving to get more efficient and it stems from leadership the vision and decision to do it
The rewards are a business that flows, more time for working on the business, delivering consistency and quality, and importantly a systemised operation creates a great workplace that attracts A-Grade performers. The business value and its attractiveness has also just increased
Making the decision to use systems thinking has many benefits not just in removing bottlenecks in your workflow but drastically improving the value of your business.
Some leaders get a bit busy pushing their own agenda and attention to the important things such as employees can slip. It doesnt have to be this way. Here are 13 blind spots to avoid as a Leader and by doing so boost culture, aid employee retention, and improve employee satisfaction
- Don’t neglect the career growth of employees
2. Don’t disrespect your employees
3. Don’t treat people like ‘machines’
4. Don’t fail to put people first
5. Don’t communicate poorly. Do it well and be clear
6.Don’t command…Influence them
7. Don’t lack integrity in decision making… it’s transparent
8. Don’t train staff at your peril…gain efficiency if you do
9. Don’t discipline in public
10. Don’t pass the blame for the failure
11.Don’t keep the kudos for success…share it
12. Don’t assume everyone is totally clear on their role
13. Don’t assume everyone knows your expectations
See more at www.advancedbc.com.au/guidedtour
Or perhaps doing the right things but in the wrong order…
The optimisation ladder gives a quick view to getting your business sported in the right order.
1. Start with Margins. Without the right profit occurring selling or promoting products with low or no margins can be a recipe for disaster. The impact of discounting can be catastrophic on margins.
E.g. a 10% discount on Sale Price with a gross profit of 40% will require an additional 33% increase in sales to reach the same profit level
2. Productivity – Time Management audit on the whole team. Work out your dollar per hour rate, and what are the High value and Low value tasks. Discard and Delegate low value and repetitive work, and increase your Design work (high value)
3. Sales and Marketing – Get crystal clear on your Market Dominating Position, your mantra of difference. Then offer it to clients. Increase transactions by making more offers, upsell, cross sell, down sell and bundle your products or services. Build the Life time value of a client.
4. Systems – got a problem = systemise it. Systems are a core requirement to building business value, and improving all areas including profit and customer service. Create box flow chart of each process involved and examine the process to define, improve, documents, implement and measure….keep improving them. Document all business processes as your Business Operating system. Job roles, new employees, cross training all benefit.
5. Get scale – by making every process Teachable, valuable, and repeatable. The costs increase when scaling but the profits can also improve exponentially if the other parts of the ladder are in order and the processes embedded
This is one part of a 9 part process to build value in your business.
A big mistake and expectation of sales staff or business development are that you should just get on the phone.
Cold calling can be difficult but warming the lead is key. Targeting and research work before the call is key. Target researching on FaceBook, LinkedIn, Google, Trade Journals, etc to gather relevant data about the client to understand them.
The cerebral hub of it all is your CRM. Updating the client data is critical and it pays dividends, builds relationships and sales. Real business value in customer information. Focus on this “20%” activity and get solid returns.
Sales are not made in 1,2 or 3 calls. Sales are about trust, rapport, and adding value. It is about educating and nurturing a prospect. Understanding the client, their business, and their problems are crucial.
Remain top of mind by educating, updating, and providing value to your prospects via Drip campaigns, phone calls, information, visits, events and Offers you remain in their world.
It is six times more efficient selling to your existing clients than acquiring new ones.
See more at www.advancedbc.com.au/guidedtour
The code by Shaun Tomson a past world surfing champion is a great exercise to do for yourself or to determine some values for your business.
Surfing is often considered a self-indulgent pastime, but here is one man who is making massive international waves himself with ‘The Code” and sharing for the greater good.